Source:HIKING(BINZHOU) INTERNATIONAL TRADING SERVICE CO.,LTD AddTime:2014/12/15 15:15:28
Email follow up skills: have a definite object in view, buyers, credible, simple, rapid, appropriate and careful tracking
1, the buyer of the online query
Distinguish the true disc, the disc is false, there should be a distinguishing program, or if the business did open, you will drown in the sea of e-mail. The general content of the query from the buyer, you can determine what is firm, which is the virtual disk. Should focus on those highly targeted, can be called the e-mail inquiry. For the non value inquiry, should dare to decisively abandon. If you think every enquiry is to buy goods to you too naive. Some enquiries too vague, perhaps only customers a means to do the market survey. If you do not give vague information, you may only do some e-mail every day things.
2, e-mail reply to a simple
The language should be concise, not Luo long winded winded talk endlessly with no substance at all. You know, the patience of many foreign businessmen are very poor, you're wasting his time is equal to for his money. Do not underestimate the art of dealing with e-mail you, many foreign trade salesman really doesn't know how to write a good email. One of the key lies in whether you can grasp the good inquiry's real intention, which he most needs him the most targeted response.
3, e-mail content to be trusted
Simple does not want you to omit the most basic manners, I believe anyone don't like rude reply. And buyers began to contact also note, on the back of e-mail, be sure to include your contact details, including your name, position, company name, address, telephone, fax, E-mail web site and company address information content, give each other a very formal impression. Some manufacturers reply often miss this and that, it is easy to give a person leave a bad impression.
4, e-mail expression must be appropriate
In fact the most appropriate not easy! There not only contains the first two factors, more importantly, also in need of professional.
(1) the buyers always want good products and people to deal with, if you took a mistake ridden in reply to an enquiry, a look that is a layman, buyers will think you are not real manufacturer, or not familiar with the product, it may be gone. So reply must specify specifications, packing method, function, offer product data.
(2) the full use of the advantages of e-mail transmission of images, so better able to explain the problem, but can also reduce costs.
(3) messages sent before, should carefully check, there is no spelling or grammatical errors, as far as possible the may give others a bad impression to a minimum.
(4) offer to consider, don't leave much room for demand, otherwise it will let buyers suspicion. Moreover, make customer segmentation, that is according to the customer in different countries and regions are different offer. For example, customers in Europe and South America, the Middle East customers most may require different in the grade of products, if you to South America, Europe and Middle East customers reported market prices, is likely to scare the other side.
5, e-mail reply to quickly
Buyers want as soon as possible to get the reply you especially Internet involved in international trade, many foreign buyers more willing to use this way, this way because more of their application is low cost and high efficiency. If the customer inquiry reply late not only the loss of business opportunities, but also can make the other side efficiency and ability for your doubts. Even if it is not immediately reply to the question, should also be in the internal deliberations to give a clear answer, should not blindly consent, often counterproductive.
6, to keep careful tracking had to send you the inquires customers
This is very important, many people often feel more online information, transaction less, or no deal, lost confidence, and the received query is not important, it is very narrow and foolish. Transposition thinking, for you are a buyer, you will first give a supplier you do not know the order? Not to mention the market now are basically a buyer's market, buyers either through e-commerce or traditional business tools, you can easily access numerous suppliers. So, do not underestimate the buyer of any query!
Sed on two methods of tracking customer:
1, regularly send new products to customers, this way will often have the effect of not underestimate;
2, holidays to customers to send greetings and holiday cards.
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